Contact Us
At Mount Gravatt Bingo Casino, we're committed to providing you with the best possible support and ensuring your online experience is seamless and enjoyable. Our dedicated team is here to assist you with any questions or concerns you may have.
Customer Support Availability
We offer 24/7 live chat support in English, so feel free to reach out whenever you need assistance. You can access our live chat feature on the website by clicking on the support icon at the bottom right corner of your screen.
In addition to live chat, we also provide email support for any queries that require a more detailed response. Simply click on the contact link in the top menu bar and fill out the form with your details. We'll respond as soon as possible within 1-4 hours.
Live Chat Support
Our live chat is available round-the-clock to help you resolve any issues or answer any questions you may have about our games, promotions, or account management. Our friendly support team is here to assist you in real-time and provide a personalized solution to your queries.
If we're unavailable, please don't worry - simply leave us a message and we'll respond as soon as possible.
Email Support
For more complex issues that require a detailed response, you can contact our email support team by filling out the form on our website. We aim to respond within 1-4 hours during business hours (Monday to Friday, 9am-5pm AEST).
Please note that we only communicate in English via email.
Help-Centre Access
We've also made it easy for you to find answers to frequently asked questions by creating a comprehensive help centre on our website. You can access the help centre from the top menu bar and browse through various topics related to account management, gameplay, and more.
If you're unable to find what you're looking for in the help centre, feel free to reach out to us via live chat or email.
FAQ References
Our FAQ section is regularly updated with answers to common queries about our games, promotions, and website features. You can also browse through our frequently asked questions at any time by clicking on the "Help" tab at the top menu bar.
Verification or Account-Help Support
If you need assistance with account verification, security, or password reset, please contact us via live chat or email. Our support team will guide you through the process and ensure your account is secure.
Responsible Gambling Assistance
We're committed to helping our players maintain a healthy balance between gaming and real life. If you suspect that someone may have a problem with gambling, we encourage them to reach out to us via live chat or email for confidential support.
Our responsible gambling tools are available 24/7 on the website under the "Responsible Gaming" tab.
Technical Support
For technical issues related to our games or platform functionality, please contact our support team via live chat or email. We'll do our best to resolve any technical problems as soon as possible.
Complaint or Dispute Guidance
In the unlikely event of a dispute or issue with your account, we encourage you to reach out to us via live chat or email for assistance. Our dedicated support team will work closely with you to resolve the matter amicably and in accordance with our terms and conditions.
Communication Response Expectations
We strive to respond to all inquiries as soon as possible within business hours (Monday to Friday, 9am-5pm AEST). If we're unable to answer your query immediately due to high volumes of support requests, please don't worry - we'll get back to you just as quickly as possible.
Account-Security Assistance
If you suspect that someone has gained unauthorized access to your account or if you need assistance with two-factor authentication, security questions, or password reset, please contact us via live chat or email. Our support team will guide you through the process and ensure your account is secure.
Mobile and Desktop Support Accessibility
Our website and platform are optimized for both mobile and desktop devices, so feel free to access our games on any device at any time. If you encounter any technical issues with your device, please contact us via live chat or email and we'll do our best to resolve the issue quickly.
By contacting us, you can rest assured that all communication will be handled in a secure and confidential manner, using 128-bit SSL/TLS encryption for maximum protection of your personal data.
